Returns & Refunds Policy
Our Promise
At Jikara, we want you to shop with confidence. If something isn't quite right with your order, we'll always do our best to find a fair and prompt solution.
If you experience any issues, simply contact us and our customer support team will be happy to help.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging where possible
Depending on the situation, we'll arrange a replacement, refund or another suitable solution.
Returns
If you wish to return an item because you've changed your mind, please contact us within 28 days of receiving your order.
Returned items must:
- Be unused and in their original condition
- Include the original packaging where possible
- Be approved by our customer support team before being returned
Please do not return any item without contacting us first, as we'll provide the correct return instructions.
Non-Returnable Items
For hygiene and safety reasons, some products cannot be returned once opened or used.
This may include, but is not limited to:
- Feeding products
- Teething products
- Personal care items
- Any product where the safety seal has been broken
Return Shipping
If the return is due to a damaged, faulty or incorrect item, Jikara will provide an appropriate solution at no additional cost to you.
If you are returning an item because you've changed your mind, return postage costs may be your responsibility.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be processed to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders can usually be cancelled before they have been processed for dispatch. Once an order has been dispatched, it will fall under our standard Returns & Refunds Policy.
Contact Us
If you have any questions about your order, returns or refunds, please visit our Contact Us page.
Our team is always happy to help.