Refund policy
Returns & Refund Policy
30-Day Returns
We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging where possible
- Accompanied by proof of purchase
Please contact us before returning any item. We'll provide the correct return instructions once your request has been reviewed.
Contact us: support@jikara.co.uk
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty or incorrect, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photographs where possible
We'll review your request promptly and arrange a replacement, refund or another appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, some products cannot be returned once opened or used.
This includes products such as:
- Feeding products
- Teething products
- Personal care items
- Any item where the safety seal has been broken
Gift cards are also non-returnable.
Exchanges
If you'd like a different item, the quickest option is to return your original purchase (where eligible) and place a new order once your return has been approved.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days in accordance with applicable consumer protection laws.
Returned items must be unused, in their original condition and include the original packaging where possible.
Refunds
Once your returned item has been received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be returned to your original payment method. Please allow several business days for your bank or payment provider to process the refund.